Appointment times vary but usually a session will last 50 minutes, but can be shorter or longer depending on the purpose of the appointment.

For example, if you have booked in for a psychological assessment, these appointments may go for as long as three hours pending the type of testing required.

There is no set number of sessions and it varies from person to person.

In the initial sessions with your psychologist, you will develop a plan as to what you want to work towards and create goals and timelines. These things can shift as therapy progresses.

Some issues may only require brief interventions while others may be more complex and require more time.

When you first arrive, our friendly receptionist will greet you and give you some initial paperwork to go through. This includes an intake form, consent form, any initial assessment tools and other important details regarding the session.

Initially, you and your psychologist will discuss why you have sought treatment, your concerns, personal circumstance, challenges and what you are wanting to get from therapy.

You may be experiencing some feelings of overwhelm or uncertainty of what to discuss, but our psychologists are very experienced and know what questions to ask, they are always willing to meet you where you’re at.

Yes we do! We use a reliable and secure telehealth platform and set this up very easily if preferred, inclusive of initial appointments. Let us know if you cannot attend in person and we will arrange a telehealth session for you.

Yes we are! We are able to take on clients who have NDIS funding and bill from the ‘daily living’ line of your plan.

No, you do not need a referral to see a Registered or Provisional Psychologist.

However, you will only be eligible for a Medicare Rebate if you have obtained a GP referral (known as a Mental Health Care Plan) and are seeing a Registered Psychologist.

We understand that confidentiality and privacy can be a concern. Any information you supply to use either through reports, directly in session or email are stored appropraitely and safely.

Our Psychologists are required to adhere to a number of policies, rules and guidelines that protect the personal information of our clients and their family members.

The information we collect includes but is not limited to any case notes, records, test results, communication, or reports. We will obtain consent from you if we are seeking to disclose information to relevant third parties (i.e. lawyers, GPs, specialists)

Please note that there are some legal limitations to confidentiality that we go through in your initial session.