Mental Health Support For Individuals With A Disability And NDIS Recipients

Supporting People with a Disability

Magnus Health is focused on person-centred support; we believe in an individual’s strength to achieve their goals and aspirations. We aim to provide support workers that align with our participant’s wants, needs and interests to ensure they feel comfortable and enjoy the time spent with our company.

Magnus Health values and understands the importance of effective communication, which is why we obtain both written and verbal feedback from our participants and carers. We do this through surveys, emails, phone calls and drop-ins to ensure we are constantly improving.

We’re Invested in Your Support

Our team are greatly invested in providing the best support for those with a mental and physical disability and being advocates for change. Magnus Health cares for people with a variety of disabilities, so we ensure that our staff receive relevant and up-to-date training.

Magnus Health is able to accommodate Support Independent Living (SIL) arrangements, Independent Living Options (ILO) and irregular supports. We also assist in locating short and medium-term accommodation.

What We Offer

Questions regarding our disability support work services

Frequently Asked Questions

Choosing a support provider is not a decision to be taken lightly. You want a company that aligns with the participant’s goals and lifestyle. That is why we facilitate meet and greets with potential new participants, where they can ask questions and get to know us before making that big choice. We work with our participants to ensure we are providing the best care for them.

We provide 24/7 support for people living with an intellectual disability, autism spectrum disorder, acquired brain injury and/or mental health condition. Our support workers provide assistance with all of the tasks involved in daily living, such as; shopping, cleaning, personal hygiene, transport to activities and medical appointments, medication management, identifying and planning outings or regular activities, budgeting, socialising and learning to cook, amongst many other tasks. Our support workers also provide good company and a caring ear to listen.

Firstly, at Magnus Health, we recruit our support staff based on the needs of your loved one. We make sure we have staff who are kind and caring as well as competent and reliable. We also provide staff with regular training and are in regular communication with them. We invite feedback from our clients and their support network on the performance of our support workers, and we will work with you to resolve any issues which arise to your satisfaction.

We are happy to meet you and discuss your needs; we can meet over a number of sessions if required. You can then ask all the questions you might have about the service. A supported independent living arrangement is a big decision for any family, so we want to make sure you are 100% happy with us before you decide to use the service. We also want to make sure we are equipped to meet all of your needs and will be honest and upfront with you about our scope of practice.

We are paid by the National Insurance Disability Scheme and provide services to clients who have been approved for funding through this service. We charge according to the NDIS Pricing Arrangement which you can find HERE

  • You can make a complaint directly to your support worker who will pass it on to management.
  • You can email our director Shelley Jacks .
  • You can also make a complaint to the NDIS Quality and Safeguard commission
  • You can find our complaints process in our welcome pack
  • You can make an anonymous complaint HERE

You can read magnus Health Policies Here and also the processes Here. 

We also have policies that are easy to read.

Absolutely! This provides all the information around Magnus Health and our mission and values, as well as the rights and responsibilities of particpants/clients. Please find it Here